Maintaining the security and accuracy of your MetricsNavigator account is essential. Whether you’ve forgotten your password or simply need to update your personal details, MetricsNavigator provides straightforward processes to manage your account information.
Resetting Your Password (If You Can't Log In)
For those moments when your password slips your mind, MetricsNavigator offers a secure and easy way to regain access to your account.
Step-by-Step Guide:
- Navigate to the Login Page: Open your web browser and go to the MetricsNavigator login page at
app.metricsnavigator.ai/auth/login (or simply metricsnavigator.ai and click on "Log In"). - Initiate Password Reset: Look for and click the "Forgot password?" link, usually located beneath the password input field. This link is designed to help you recover access to your account.
- Enter Your Email Address: You will be prompted to enter the email address associated with your MetricsNavigator account. Ensure you enter it correctly to receive the reset link.
- Receive Reset Link: Check your email inbox for a password reset link from MetricsNavigator. This email typically arrives within a few minutes.
- Follow Reset Instructions: Click on the link provided in the email. This will take you to a secure page where you can set a new password for your account. Choose a strong, unique password for enhanced security.
Troubleshooting Tip: If you don't receive the reset email within a few minutes, be sure to check your spam or junk folder. Sometimes, automated emails can be misfiltered by email providers.
Updating Your Password or Account Details (When Logged In)
Once you're logged into your MetricsNavigator account, you have direct control over updating your personal information and changing your password for enhanced security.
Step-by-Step Guide:
- Log In to MetricsNavigator: Access your account by logging in with your current credentials at
app.metricsnavigator.ai/auth/login. - Access Settings: From the left-hand menu bar within the MetricsNavigator interface, click on "Settings." This section is your central hub for all account-related configurations.
- Navigate to "My Details" tab (for name/email updates): Within the "Settings" section, you'll find several tabs. Click on the "My Details" tab. Here, you can update your name or the email address associated with your account. After making changes, remember to click "Save" to apply them.
- Switch to "Password" Tab (for Password Changes): If your goal is to change your password, switch to the "Password" tab within the "Settings" section.
- Enter Current and New Password: You will be required to enter your current password for verification purposes, followed by your desired new password. For security, re-enter your new password to confirm.
- Save Changes: Once you've entered both passwords, click "Save" to finalize your password update.
Important Troubleshooting Note: If your MetricsNavigator account was originally created by logging in with Shopify or Google (Gmail), then your password and some account details are managed directly through those platforms. In such cases, any password changes or core account information updates must be performed within your Shopify account settings or your Google account settings, respectively. MetricsNavigator defers to the authentication provider for these specific types of accounts.
By following these guidelines, you can effectively manage your MetricsNavigator account, ensuring both its security and the accuracy of your profile information.
